Me: “Thanks for calling Credit Card Services, how may I help you today?”
Card member: “Yeah, I was just looking over my statement and see I was charged a late fee. Why?”
Me: “Well, when we receive a payment past the due
date, a late fee is normally assessed to the account. Do you have any
idea why we received the payment late?”
Card member: “I was on vacation and didn’t send it in until the 12th.”
Me: “Well, the payment was due on the 8th and there
is usually at least seven days between customers sending in their
payment until we can receive and process them.”
Card member: “Well, can you waive that fee for me?”
Me: ”Unfortunately, since the fee was billed appropriately, there isn’t any way that it can be removed.”
Card member: “Have you accepted Jesus Christ as your Lord and Savior?”
Me: “How is that in any way relevant to this conversation?”
Card member: “Jesus would waive my fee!”
Me: “Jesus wouldn’t own a bank.”
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